30-DAY SATISFACTION GUARANTEE
You may return your item(s)* within 30 days to any Lammle’s retail location or our distribution centre (Calgary) for a refund of the purchase price (minus any return shipping charge) or an exchange.
*The item must be returned unused/unworn, in original product packaging with tags still attached, and with all paperwork, parts and accessories to ensure credit. If product has been worn, damaged or soiled, we regret a return will not be possible. For hygienic reasons, earrings, underwear and bits are exempt from our return policy. Additionally no customized, special order or laundered/altered items will be accepted. Note that the return of item(s) may affect eligibility of promotions and/or discounts (eg: BOGO) which will also be factored in the amount refunded at time of processing.
FREE ONLINE EXCHANGES**
Lammle's Western Wear understands that sometimes it can be challenging to select the right fit while online shopping. This is why we offer FREE EXCHANGES on orders in Canada! Should any item(s) in your order not fit the way you intended and you cannot make it to a Lammle's store, please send the product back to us inside the 30 day return period. Just use our return portal and make sure you select "exchange", and if the alternate size is in stock, we will not only pay for your return shipping to us, but we will also pay to ship the replacement product back to you!
**Limit of ONE (1) free exchange shipment request per original order. Ie: If you wish to exchange an item a second time from the same order, you will be responsible for shipping to us - although we will be happy to ship the replacement product at no charge. Exchange requests cannot be combined across different order numbers, and we can only replace with in-stock items of the same style as the original order. Applicable in Canada only. Exchanges generally take 2-4 business days to process after arrival to our distribution centre.
ONLINE ORDER RETURN/EXCHANGE METHODS
Method 1 (Recommended):
IN-PERSON AT A STORE:
Customers can choose to make returns or exchanges at any Lammle's location throughout western Canada at no additional charge or restocking fee. In-store returns or exchanges must be within 30 days of purchase, and customer must have email address used when placing the order so it can be found in our systems. If information cannot be supplied by the customer to find the digital receipt, please see "Returning/Exchanging In-store" section below.
Method 2: (Canadian returns only)
SHIP USING OUR SELF-SERVE RETURN OPTIONS
If you cannot bring your return to a store, you may wish to ship it back to our Calgary distribution centre instead. Please keep the following in mind during this process:
- Your shipping label will be available during the submission process, but will also be emailed to you.
- In the event of a requested refund, shipping expenses will be deducted from your refund during processing unless alternate arrangements have been made with our customer service team. Please see below for refund limitations.
- In the event of an exchange, you will not be charged for the shipping label, and we will send you the exchange product also at no additional charge. At this time, exchanges are only available on the same product in an alternate size or colour.
- If you are returning or exchanging multiple items, you will receive multiple shipping labels and emails. Please use only ONE label, and put all items from the same order into ONE package to return to us.
If you purchased using your Lammles.com account, you can use our express return process, right from your account. Log in.
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Method 3 (USA/Worldwide)
Ship with your own carrier (USPS recommended in USA)
Lammle's does not have agreements with carriers based outside Canada and therefore international customers will be responsible for finding their own carrier for returns. We only offer refunds for international customers, as reshipping and potential tariffs/duties must be re-paid. (If you wish for an alternate product/size, please re-order accordingly.)
Please include your order number and a statement that you would like a refund, and send to:
Lammle's Western Wear
Attn: Returns
12012 - 44th St. SE
Calgary, Alberta
T2Z 4A2
Canada
If you decide to ship product back to us using your own method, it is important to retain your shipping receipt so the package location can be determined and you can be compensated in the event the parcel is lost in transit. If Lammle's cannot verify delivery to our distribution centre, we cannot proceed with any refunds. For this reason as well as to limit your responsibility for potential damage to the package, we recommend bringing the return directly to your local shipping office instead of using drop boxes, and using signature and/or insurance in the event of an unforeseen problem. Unless an alternate agreement has been made with our customer service team, any customer-arranged return expenses or duties are the sole responsibility of the customer.
For US customers only: In the event of a return for refund, any tariffs paid on the initial shipment will be deducted from your refund.
Additional Information on payment refund limitations:
Refunds can only be applied to the original method of payment used. If your card or bank has changed, it is the responsibility of you and your original card provider to apply the funds elsewhere. If this occurs, your provider may request an Acquirer Reference Number (ARN). Our Customer Service Team can assist in providing this after the ARN is assigned - which normally takes 1-2 days after refund date. Alternatively, we are happy to issue an online store credit instead of a credit card refund if you prefer - please contact our Customer Service team in advance if this is desired.
Payment methods may have limitations as to the timeframe available to provide refunds, often ranging from 120 to 180 days. Please contact your payment provider for further information on what their particular limitations may be. Should the refund date exceed your provider's ability to refund, an online store credit will be the only refund option available.
Although we strive to process refunds as quickly as possible, your card issuer or bank also requires processing time before you can see the refund in your account. This processing usually completes in 2-5 business days, though it can sometimes take a bit longer in rare instances.
Returning/Exchanging In-store
All returns or exchanges to a Lammle's store require the original printed receipt (for in-store purchases only) or a digital receipt (for in-store or online purchases). The digital receipt can only be retrieved if the purchase was made online or if the customer provided identifying information (such as email) during the in-store purchase process. If the digital receipt cannot be found, customers will require a valid government-issued ID and a store credit will be issued at the item's lowest selling price.